Privacy Policy

Last Updated: January 15, 2026

Introduction Text:
At Tesken Classics we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.

📋 TABLE OF CONTENTS

1. Information We Collect
2. How We Use Your Information
3. How We Store Your Information
4. Sharing Your Information
5. Your Rights
6. Cookies and Tracking
7. Third-Party Links
8. Data Security
9. Children’s Privacy
10. Changes to This Policy
11. Contact Us

1. INFORMATION WE COLLECT {#information-we-collect}

1.1 Information You Provide to Us

When you use our website or book our classic wedding car services, we may collect the following personal information:

Contact Information:

• Full name
• Email address
• Phone number
• Mailing address

Wedding Details:

• Wedding date
• Ceremony and reception venue locations
• Number of guests
• Preferred vehicle selection
• Special requirements or requests

Payment Information:

• Credit/debit card details (processed securely through our payment provider)
• Billing address
• Payment history

Communication Records:

• Email correspondence
• Phone call notes
• Live chat transcripts
• Feedback and reviews

1.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information:

Technical Information:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Screen resolution

Usage Information:

• Pages visited
• Time spent on pages
• Referring website
• Click patterns
• Date and time of visits

Location Data:

• General geographic location (city/region level)
• GPS data (only if you give permission via your device)

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (if you interact with our social pages)
• Wedding planning websites or directories
• Review platforms (Google Reviews, Facebook, etc.)
• Our payment processors
• Analytics providers

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 To Provide Our Services

• Process and manage your wedding car bookings
• Communicate with you about your reservation
• Coordinate pickup times, locations, and routes
• Provide chauffeur services on your wedding day
• Send booking confirmations and reminders
• Process payments and issue invoices

2.2 To Improve Our Services

• Analyze website usage to improve user experience
• Understand customer preferences
• Develop new services and packages
• Improve our fleet and offerings
• Conduct customer satisfaction surveys

2.3 For Marketing Purposes

• Send promotional emails about special offers (only with your consent)
• Share wedding planning tips and blog content
• Provide information about new vehicles or services
• Send seasonal promotions and discounts
• Request reviews and testimonials

Note: You can opt-out of marketing communications at any time using the unsubscribe link in our emails.

2.4 For Legal and Safety Purposes

• Comply with legal obligations
• Respond to legal requests from authorities
• Protect against fraud and security threats
• Enforce our Terms and Conditions
• Resolve disputes
• Maintain insurance records

3. HOW WE STORE YOUR INFORMATION {#how-we-store}

3.1 Data Storage

• Your personal information is stored on secure servers in Australia
• We use industry-standard encryption for sensitive data
• Payment information is processed through PCI-DSS compliant providers
• Access to personal data is restricted to authorized personnel only

3.2 Data Retention

We retain your personal information for as long as necessary to:

Active Customers:

• Duration of service provision
• Up to 7 years after your wedding date (for financial/tax records)

Marketing Contacts:

• Until you unsubscribe from our mailing list
• Or up to 2 years of inactivity (no engagement with emails)

Legal Requirements:

• As required by Australian tax and business laws
• Typically 7 years for financial records

After these periods, we securely delete or anonymize your data.

4. SHARING YOUR INFORMATION {#sharing-information}

4.1 We DO NOT Sell Your Data

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 We May Share Your Information With:

Service Providers:

• Payment processors (Stripe, PayPal, etc.)
• Email marketing platforms (Mailchimp, etc.)
• Website hosting providers
• Analytics services (Google Analytics)
• Booking management software

Professional Partners:

• Our professional chauffeurs (only necessary booking details)
• Insurance providers (for coverage purposes)
• Accountants and tax advisors (for financial records)

Legal Requirements:

• Law enforcement or government agencies (when legally required)
• Courts or tribunals (if subject to legal proceedings)
• Regulatory authorities

Business Transfers:

• In the event of a merger, acquisition, or sale of our business

With Your Consent:

• Wedding photographers/videographers (if you request coordination)
• Wedding venues (for logistics coordination)
• Other wedding vendors (with your explicit permission)

All third parties are required to protect your data and use it only for specified purposes.

5. YOUR RIGHTS {#your-rights}

Under Australian Privacy Law and the Australian Privacy Principles (APPs), you have the following rights:

5.1 Right to Access

You can request a copy of the personal information we hold about you.

5.2 Right to Correction

You can request that we correct any inaccurate or incomplete information.

5.3 Right to Deletion

You can request that we delete your personal information, subject to:

• Legal retention requirements
• Ongoing contractual obligations
• Legitimate business needs

5.4 Right to Object

You can object to:

• Processing of your data for marketing purposes
• Automated decision-making
• Use of your data for specific purposes

5.5 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances.

5.6 Right to Data Portability

You can request your data in a structured, commonly used format.

5.7 Right to Withdraw Consent

Where we rely on consent to process your data, you can withdraw that consent at any time.

To Exercise Your Rights:
Email us at: [[email protected]]
Or write to us at: [Suite 1052 / 17 High Street Berwick VIC 3806]

We will respond to your request within 30 days.

6. COOKIES AND TRACKING TECHNOLOGIES {#cookies}

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience.

6.2 Types of Cookies We Use

Essential Cookies (Required):

• Enable basic website functionality
• Remember items in your quote request
• Maintain security features
• Cannot be disabled

Analytics Cookies (Optional):

• Google Analytics – tracks website usage
• Understand visitor behavior
• Improve website performance
• Help us create better content

Marketing Cookies (Optional):

• Facebook Pixel – for social media advertising
• Google Ads – for retargeting campaigns
• Track conversion from advertisements

Preference Cookies (Optional):

• Remember your settings
• Language preferences
• Previous vehicle selections

6.3 Managing Cookies

You can control cookies through:

• Our cookie consent banner (appears on first visit)
• Your browser settings
• Our cookie preferences center [Link to Cookie Settings]

Note: Disabling certain cookies may affect website functionality.

6.4 Other Tracking Technologies

Web Beacons: Small graphics in emails to track opens and clicks
Session Replay: Tools that record anonymous user sessions for UX improvement
Social Media Plugins: Facebook, Instagram widgets that may track your visit

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram, Pinterest)
• Review sites (Google Reviews, WeddingWire)
• Partner vendor websites
• Blog references and resources
• Payment gateways

Important: We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. DATA SECURITY

8.1 Security Measures

We implement industry-standard security measures to protect your data:

Technical Safeguards:

• SSL/TLS encryption for data transmission
• Secure HTTPS protocol on our website
• Encrypted databases for stored information
• Regular security updates and patches
• Firewall protection
• Secure backup systems

Organizational Safeguards:

• Staff training on data protection
• Access controls and authentication
• Confidentiality agreements with employees
• Regular security audits
• Incident response procedures

Payment Security:

• PCI-DSS compliant payment processors
• We never store complete credit card details
• Tokenized payment information
• Secure payment gateways only

8.2 Data Breach Protocol

In the unlikely event of a data breach:

1. We will investigate immediately
2. Notify affected individuals within 72 hours (if required by law)
3. Report to the Office of the Australian Information Commissioner (OAIC)
4. Take remedial action to prevent future breaches

While we take all reasonable precautions, no internet transmission is 100% secure. You transmit information at your own risk.

9. CHILDREN’S PRIVACY

Our services are intended for adults planning weddings (typically 18+).

• We do not knowingly collect information from children under 16
• If you believe we have inadvertently collected such data, please contact us
• We will promptly delete any such information

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices
• New legal requirements
• Technological developments
• Customer feedback

When We Update This Policy:

• We will update the “Last Updated” date at the top
• Significant changes will be highlighted on our website
• We may notify you via email for material changes
• Continued use of our services constitutes acceptance of changes

Previous Versions:
We maintain an archive of previous privacy policy versions. Contact us to request older versions.

11. INTERNATIONAL TRANSFERS

For Australian-Based Business:

Your data is primarily stored and processed within Australia. However, some of our service providers may be located overseas, including:

• United States (Google, Facebook, Mailchimp)
• Europe (some cloud storage providers)

We ensure these providers maintain adequate data protection standards comparable to Australian Privacy Principles.

If you are located outside Australia and use our services:

• Your data will be transferred to and processed in Australia
• Australian privacy laws will apply
• You consent to this transfer by using our services

12. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident:

Under the California Consumer Privacy Act (CCPA), you have additional rights:

• Right to know what personal information is collected
• Right to know if information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination

We do not sell personal information.

For CCPA requests, email: [[email protected]]

13. EUROPEAN USERS (GDPR)

If you are in the European Union:

Under the General Data Protection Regulation (GDPR), you have additional rights including:

• Right to be forgotten
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Legal Basis for Processing:

• Contractual necessity (to provide our services)
• Legitimate interests (to improve our services)
• Consent (for marketing communications)
• Legal obligations (tax and business records)

For GDPR requests, email: [[email protected]]

14. CONTACT INFORMATION {#contact}

Questions About This Privacy Policy?

Privacy Officer:
[Tesken Empire Classics]
Suite 1052 / 17 High Street Berwick VIC 3806
Australia

Email: privacy@[teskenempire].com.au
Phone: [0433 331 161]
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM AEST

Make a Complaint

If you believe we have breached your privacy:

Step 1: Contact us using the details above
Step 2: We will investigate within 30 days
Step 3: If unsatisfied with our response, you can contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]

📋 CONSENT ACKNOWLEDGMENT

By using our website and services, you acknowledge that:

☑ You have read and understood this Privacy Policy
☑ You consent to the collection, use, and disclosure of your personal information as described
☑ You understand your rights regarding your personal data
☑ You can withdraw consent for marketing communications at any time

🔒 SECURITY BADGES (Display at bottom)

[SSL Secured Badge]
[PCI Compliant Badge]
[Australian Business Badge]
[Privacy Compliant Badge]

Last reviewed and updated: January 15, 2026
Version: 1.0
Effective Date: January 15, 2026

ADDITIONAL FOOTER LINKS

[Terms & Conditions] | [Cookie Policy] | [Refund Policy] | [Booking Terms]

💡OPTIONAL: PRIVACY POLICY SUMMARY

Quick Summary:

✓ We collect your contact and wedding details to provide our services
✓ We never sell your personal information
✓ We use secure systems to protect your data
✓ You can access, correct, or delete your information anytime
✓ We use cookies to improve your website experience
✓ You can opt-out of marketing emails anytime

Read the full policy below for complete details.