Terms and Conditions

Last Updated: January 15, 2026

Introduction Text:
These Terms and Conditions govern your use of our website and the hire of our classic wedding car services. By making a booking or using our website, you agree to be bound by these terms. Please read them carefully before proceeding with your reservation.

📋 TABLE OF CONTENTS

1. Definitions
2. Acceptance of Terms
3. Booking Process
4. Payment Terms
5. Cancellation & Refunds
6. Vehicle Hire Terms
7. Chauffeur Services
8. Client Responsibilities
9. Liability & Insurance
10. Force Majeure
11. Complaints & Disputes
12. Intellectual Property
13. Privacy
14. Website Use
15. Changes to Terms
16. Governing Law
17. Contact Information

1. DEFINITIONS {#definitions}

In these Terms and Conditions:

“We”, “Us”, “Our” refers to [Tesken Empire Classics] (ABN: [ABN if applicable]), operating as a classic wedding car hire service in [Victoria], Australia.

“You”, “Your”, “Client” refers to the person or persons making a booking for our services.

“Services” means the provision of classic/vintage wedding car hire, including chauffeur-driven transport.

“Vehicle(s)” refers to any of our classic cars available for hire:

• 1954 Jaguar XK120 Roadster
• 1960 MG A Roadster
• 1964 Volkswagen Type 2 (T1) Kombi Split Screen
• 1989 Range Rover Classic 3.9 Vogue

“Booking” means a confirmed reservation for our services on a specified date.

“Wedding Date” means the date on which our services are to be provided.

“Booking Fee/Deposit” means the non-refundable payment required to secure your booking.

“Balance Payment” means the remaining amount due after the deposit.

“Package” means the specific service level selected (Essential, Classic, Premium, or Bespoke).

“Hire Period” means the contracted duration of vehicle hire as specified in your booking confirmation.

2. ACCEPTANCE OF TERMS {#acceptance}

2.1 Agreement to Terms

By:

• Using our website
• Submitting a booking enquiry
• Making a deposit payment
• Accepting our services

You acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

2.2 Capacity to Contract

You confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into this agreement
• All information provided is accurate and truthful
• You are authorized to make bookings on behalf of others (if applicable)

2.3 Additional Terms

Specific services may be subject to additional terms, which will be communicated to you in writing.

3. BOOKING PROCESS {#booking}

3.1 Making a Booking

To secure our services:

Step 1: Enquiry

• Submit an online enquiry form, email, or phone request
• Provide wedding date, venue details, and preferred vehicle

Step 2: Quote

• We will provide a written quote within 48 hours
• Quote is valid for 14 days from issue date

Step 3: Confirmation

• Accept the quote in writing (email acceptable)
• Provide required details (full names, contact information, timeline)

Step 4: Deposit

• Pay the booking deposit to secure your date
• Booking is not confirmed until deposit is received

Step 5: Final Details

• Provide final details 4 weeks before wedding date
• Confirm pickup times, locations, and special requirements

3.2 Booking Confirmation

We will provide written confirmation including:

• Vehicle(s) booked
• Wedding date and hire period
• Pickup and drop-off locations
• Package selected and price breakdown
• Payment schedule
• Our contact details

3.3 Provisional Bookings

• We may hold a provisional booking for up to 7 days
• Provisional bookings must be confirmed with a deposit within this period
• Unconfirmed provisional bookings will be released

3.4 Availability

• All bookings are subject to vehicle availability
• We recommend booking 6-12 months in advance
• Peak season (September-April) books quickly
• We operate on a first-paid, first-served basis

4. PAYMENT TERMS {#payment}

4.1 Deposit Payment

Amount: [Specify amount or percentage, e.g., $500 or 30% of total booking]

When Due: Within 7 days of accepting the quote

Purpose: Secures your wedding date and chosen vehicle(s)

Status: Non-refundable (except as specified in Section 5)

4.2 Balance Payment

Amount: Remaining balance after deposit

When Due: [Specify timing, e.g., 30 days before wedding date or 4 weeks prior]

Method: Bank transfer, credit card, or as agreed

Late Payment: Booking may be cancelled if balance not received by due date

4.3 Payment Methods Accepted

✓ Bank Transfer/EFT (preferred – no fees)
✓ Credit/Debit Card (Visa, Mastercard, Amex)
✓ PayPal
✓ Payment Plans (by arrangement for bookings 12+ months ahead)

4.4 Payment Plan Option

For bookings made 12+ months in advance:

• Monthly payment plans available (subject to approval)
• Minimum deposit still required
• Final payment due 30 days before wedding
• Late payments may incur fees or cancellation

4.5 Pricing

• All prices quoted are in Australian Dollars (AUD)
• Prices include GST (where applicable)
• Quoted price is guaranteed once deposit paid
• Additional charges may apply for:
  • Extra hours beyond package
  • Additional kilometers beyond package limits
  • Additional services or special requests
  • Travel to regional/remote locations

4.6 Additional Charges

Overtime: $[Amount] per 30 minutes (billed in 30-min increments)

Extra Kilometers: $[Amount] per km beyond package allowance

Regional Travel Fee: Varies by location (quoted separately)

Cleaning Fee: Up to $[Amount] for excessive mess or damage

Late Notice Changes: $[Amount] for changes within 14 days of wedding

Parking/Toll Fees: At cost (if applicable)

4.7 Invoicing

• Deposit invoice sent with quote
• Balance invoice sent [X weeks] before wedding
• Receipts provided for all payments
• Invoices payable within 7 days unless otherwise stated

5. CANCELLATION & REFUNDS {#cancellation}

5.1 Cancellation by Client

Notice Period and Refund Structure:

More than 6 months before wedding:

• Deposit forfeited (non-refundable)
• Balance refunded 100%
• Option to transfer to new date (one-time only, subject to availability)

3-6 months before wedding:

• Deposit forfeited
• 50% of balance refunded
• OR transfer to new date within 12 months (subject to availability + $[X] admin fee)

1-3 months before wedding:

• Deposit forfeited
• 25% of balance refunded
• No date transfer option

Less than 1 month before wedding:

• No refund (full payment forfeited)
• We may attempt to re-book the date
• If successfully re-booked, 50% refund of balance (less admin fees)

Cancellation must be in writing via email to: [your email]

5.2 Postponement/Date Change

First Date Change:

• Permitted once without penalty if more than 3 months notice
• Subject to vehicle availability on new date
• Price difference may apply for new date (if in peak season)
• Admin fee of $[Amount] applies

Subsequent Date Changes:

• Admin fee of $[Amount] per change
• Subject to availability
• Must be within 12 months of original date
• Price adjustments may apply

Less than 3 months notice:

• Treated as cancellation and re-booking
• Standard cancellation fees apply
• New deposit may be required

5.3 Cancellation by Us

We reserve the right to cancel your booking if:

With Full Refund:

• Vehicle becomes unavailable due to mechanical failure
• Chauffeur illness/emergency (and no suitable replacement available)
• Force majeure events (see Section 10)
• We cease trading

In these cases, you will receive:

• Full refund of all payments made
• Reasonable assistance finding alternative transport
• No liability for consequential losses

With No Refund (Client Breach):

• Non-payment of balance by due date
• Provision of false information
• Breach of these terms
• Threatening or abusive behavior toward staff

5.4 No-Show Policy

If you fail to be at the agreed pickup location:

• We will attempt to contact you for 15 minutes
• After 15 minutes, the hire period commences
• No refund will be provided
• Hire time will not be extended

5.5 Refund Processing

• Refunds processed within 14 business days
• Refunded to original payment method
• You will receive written confirmation

6. VEHICLE HIRE TERMS {#vehicle-hire}

6.1 Hire Period

Start Time: Agreed pickup time as per booking confirmation

End Time: Agreed drop-off time or end of contracted hours

Flexibility: We allow reasonable flexibility (up to 15 minutes) without charge

Extensions:

• Must be arranged in advance where possible
• Subject to availability and subsequent bookings
• Charged at $[Amount] per 30 minutes
• Cannot be guaranteed on the day

6.2 Kilometer Allowance

Each package includes:

• Essential Package: Up to 50km
• Classic Package: Up to 80km
• Premium Package: Up to 120km
• Bespoke Package: As agreed

Excess kilometers: Charged at $[Amount] per km

How calculated: Door-to-door from our base, including all stops

6.3 Service Area

Standard service area (no additional charge):

• [List primary city/region]
• [List suburbs/areas included]

Regional service (travel fees apply):

• Destinations beyond [X]km from our base
• Quoted on case-by-case basis
• Typically $[Amount] per km (return) or flat fee

We service destinations including:

• [List popular venues, regions, or areas]

6.4 Vehicle Presentation

We guarantee:

• Vehicles are professionally cleaned and detailed before your wedding
• Mechanical roadworthiness and safety compliance
• Full fuel tank
• Basic decorations included (ribbons, bows)
• Vehicle matches photos and description

6.5 Vehicle Decorations

Included:

• Ribbon and bow decorations (your choice of color)
• “Just Married” sign (optional)
• Interior preparation

Additional (by arrangement):

• Fresh flowers ($[Amount] extra or you may provide)
• Custom signage
• Special color schemes

Not Permitted:

• Permanent or adhesive decorations
• Anything that may damage vehicle finish
• Items that obstruct driver’s view
• Confetti or rice inside the vehicle

6.6 Vehicle Substitution

We reserve the right to substitute a vehicle of equal or greater value if:

• The booked vehicle becomes unavailable due to breakdown
• Safety concerns arise
• Force majeure events occur

In this event:

• You will be notified as soon as possible
• We will offer closest equivalent from our fleet
• Price adjustment if substitute is of lesser value
• Option to cancel with full refund if substitute is unacceptable

6.7 Weather Considerations

Convertible/Open Vehicles:

• Weather protection is available for all convertibles
• Final decision on roof up/down made on the day based on weather
• We will consult with you where possible
• Client safety is paramount

Inclement Weather:

• Services proceed in rain unless dangerous
• Umbrellas provided
• We cannot guarantee dry conditions for photos
• No refunds for weather conditions

7. CHAUFFEUR SERVICES {#chauffeur}

7.1 Professional Chauffeur Included

All packages include:

• Experienced, licensed professional chauffeur
• Formal attire (suit and tie or uniform)
• Courteous and professional service
• Knowledge of local routes and venues
• Assistance with dress/suit as needed
• Door opening service
• Red carpet service (where included in package)

7.2 Chauffeur Instructions

• Our chauffeur will follow your agreed timeline
• Reasonable adjustments can be made on the day
• Chauffeur has discretion on safety matters (routes, parking, timing)
• Chauffeur will not exceed speed limits or drive dangerously

7.3 Communication

• Primary contact number provided in booking confirmation
• Chauffeur’s mobile number provided 48 hours before wedding
• Emergency contact available 24/7 on Special Day

7.4 Gratuities

• Gratuities (tips) are not included in the hire price
• Entirely at your discretion
• Typically 10-15% if you wish to show appreciation
• Can be added to final payment or given directly to chauffeur

8. CLIENT RESPONSIBILITIES {#client-responsibilities}

8.1 Information Provision

You must provide:

• Accurate wedding date and times
• Correct pickup and drop-off addresses
• Venue contact details
• Timeline of events
• Any special requirements or access issues
• Emergency contact numbers
• Final guest count (if relevant for vehicle selection)

Deadline: Final details must be provided 4 weeks before wedding date

8.2 Timings and Punctuality

• You must be ready at agreed pickup time
• Delays may result in reduced hire time or overtime charges
• We cannot guarantee schedule adjustments on the day
• Please build buffer time into your schedule

8.3 Vehicle Capacity

• You must not exceed stated passenger capacity
• Seating capacity:
  • Jaguar XK120: 2 passengers
  • MG A: 2 passengers
  • VW Kombi: 6 passengers (including driver area if arranged)
  • Range Rover Classic: 5 passengers

8.4 Behavior and Conduct

You and your guests must:

• Treat the vehicle and chauffeur with respect
• Not smoke in or near the vehicles
• Not consume excessive alcohol before or during hire
• Not engage in illegal activities
• Follow chauffeur’s reasonable instructions
• Not damage the vehicle

8.5 Prohibited Activities

Strictly forbidden:

• Smoking in vehicles (penalty: $[Amount] cleaning fee)
• Illegal drugs or substances
• Excessive alcohol consumption leading to intoxication
• Throwing confetti/rice inside the vehicle
• Standing through sunroof while vehicle is moving
• Any activity that may damage the vehicle
• Bringing pets (unless pre-arranged as service animal)

8.6 Venue Access

You must:

• Confirm vehicle can access your ceremony/reception venues
• Advise of any access restrictions (narrow streets, gates, security)
• Obtain necessary permissions for venue access
• Inform us of any parking restrictions or fees

8.7 Photography

• Reasonable time allowed for photography (as per package)
• Extended photo time must be pre-arranged
• We allow your photographer/videographer to film the vehicle
• Please ensure photography doesn’t delay schedule excessively

9. LIABILITY & INSURANCE {#liability}

9.1 Our Insurance

• All vehicles are comprehensively insured
• Public liability insurance: $[Amount] coverage
• Chauffeurs are fully licensed and insured
• Vehicles comply with all Australian road safety standards

9.2 Our Liability

We are liable for:

• Damage caused by our negligence
• Failure to provide booked services (refund of fees paid)
• Personal injury caused by our negligence

Maximum Liability:

• Limited to the total amount paid for services
• Excludes consequential or indirect losses

9.3 Our Liability Exclusions

We are NOT liable for:

• Delays caused by traffic, accidents, road closures, weather
• Minor schedule variations (within 15 minutes)
• Quality of wedding photography (we’re not responsible for photo outcomes)
• Loss or damage to personal items left in vehicles
• Emotional distress or disappointment
• Costs of alternative transport if we must cancel (except refund)
• Consequential losses (lost photography opportunities, delayed ceremony, etc.)
• Force majeure events (see Section 10)

9.4 Client Liability

You are liable for:

• Damage to vehicle caused by you or your guests
• Cleaning costs for excessive mess, stains, or odors
• Any fines incurred due to your actions (parking, traffic violations)
• Costs arising from prohibited activities
• Loss of income if vehicle cannot be used for subsequent bookings due to your damage

Potential Charges:

• Interior cleaning: Up to $[Amount]
• Exterior damage: Cost of repair + loss of income
• Smoking in vehicle: $[Amount] minimum

9.5 Third-Party Claims

We are not responsible for claims arising from third parties, including:

• Other vendors (photographers, venues, etc.)
• Guests injured due to their own actions
• Property damage at venues

9.6 Breakdowns and Mechanical Issues

• While rare, vintage vehicles may experience mechanical issues
• We maintain all vehicles to highest standards
• Backup vehicle will be provided where possible
• If no suitable replacement available, refund of fees for unused service
• No liability for consequential losses beyond refund

10. FORCE MAJEURE {#force-majeure}

10.1 Force Majeure Events

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

• Natural disasters (floods, bushfires, earthquakes, storms)
• Pandemics or public health emergencies
• Government restrictions or lockdowns
• Terrorism or civil unrest
• Industrial action or strikes
• Road closures or infrastructure failure
• Acts of war

10.2 Force Majeure Procedure

If we cannot provide services due to force majeure:

1. We will notify you as soon as reasonably possible
2. We will attempt to provide alternative solutions
3. You may choose:
   • Option A: Postpone to a new date (no penalty, subject to availability)
   • Option B: Full refund of all payments made

We are not liable for any consequential losses resulting from force majeure events.

10.3 COVID-19 Specific Terms

In the event of:

• Government-mandated lockdowns preventing weddings
• Venue closure due to public health orders
• Border closures preventing service delivery

You may:

• Postpone to a new date within 24 months (no penalty)
• Receive full refund of all payments
• Hold deposit as credit for future booking (no expiry during pandemic restrictions)

11. COMPLAINTS & DISPUTES {#complaints}

11.1 Our Commitment

We are committed to providing exceptional service. If you’re not satisfied, we want to know.

11.2 Complaints Procedure

Step 1: Immediate Issues

• If issues arise on your Special Day, contact us immediately
• Special Day emergency contact: [Phone Number]
• We will attempt to resolve issues in real-time

Step 2: Post-Wedding Complaints

• Submit complaints in writing within 7 days of your wedding
• Email: [[email protected]]
• Include: booking reference, date, details of issue, photos if relevant

Step 3: Our Response

• We will acknowledge your complaint within 2 business days
• Full investigation and response within 14 days
• We will propose a resolution

Step 4: Resolution

• We may offer: apology, partial refund, discount on future services, or other remedy
• If you accept, matter is considered resolved
• If you don’t accept, proceed to Step 5

Step 5: Escalation

• Request review by senior management
• Independent mediation (costs shared)
• Legal action (see Section 11.4)

11.3 Time Limit for Claims

Any claim must be made within:

• 7 days for service complaints
• 30 days for billing disputes
• 90 days for damage claims

Claims outside these periods may not be considered.

11.4 Dispute Resolution

Negotiation:

• Parties will attempt to resolve disputes through good-faith negotiation

Mediation:

• If negotiation fails, disputes may be referred to mediation
• Mediator to be mutually agreed
• Costs shared equally

Legal Action:

• Legal action may be commenced after mediation attempted
• Governed by laws of [vic], Australia
• Jurisdiction: Courts of [vic]

11.5 Limitation of Actions

Any legal action must be commenced within 12 months of the wedding date or the cause of action arising.

12. INTELLECTUAL PROPERTY {#intellectual-property}

12.1 Our Content

All content on our website is owned by or licensed to us, including:

• Text, graphics, logos, images
• Vehicle photographs
• Website design and layout
• Marketing materials

Protected by copyright laws.

12.2 Your Use of Our Content

You may:

• View and download for personal, non-commercial use
• Share our social media posts
• Link to our website

You may NOT:

• Reproduce our content for commercial purposes
• Use our images on your own website without permission
• Modify or create derivative works
• Remove copyright notices

12.3 Your Content

If you provide content to us (testimonials, photos, reviews):

• You grant us a non-exclusive, royalty-free license to use it
• We may use it for marketing, social media, website, promotional materials
• You confirm you own the rights or have permission to share it
• You agree we are not obligated to use or feature your content

12.4 Photography and Video Rights

Our Use:

• We may photograph/film our vehicles at your wedding (for marketing)
• We will not include identifiable images of you without permission
• If you consent, we may feature your wedding photos on our website/social media

Your Use:

• You may photograph our vehicles for personal use
• You may share photos on social media (we’d love a tag!)
• Professional photographers may photograph our vehicles
• You may not use our vehicles for commercial photo shoots without separate agreement

13. PRIVACY {#privacy}

13.1 Privacy Policy

Your personal information is handled in accordance with our [Privacy Policy](link to privacy policy).

By accepting these terms, you consent to:

• Collection and use of your personal information
• Storage of data as described in Privacy Policy
• Communication via email, SMS, phone regarding your booking

13.2 Marketing Communications

• You may opt-in to receive wedding tips, special offers, and updates
• You can unsubscribe at any time
• We will never sell your information to third parties

14. WEBSITE USE {#website}

14.1 Acceptable Use

When using our website, you must NOT:

• Use it for any unlawful purpose
• Attempt to gain unauthorized access
• Introduce viruses or malicious code
• Collect data about other users
• Impersonate us or others
• Post false or misleading information

14.2 Accuracy of Information

• We strive to keep website information accurate and current
• Errors may occur – we reserve the right to correct mistakes
• Vehicle specifications, prices, and availability subject to change
• Website content is for general information only

14.3 Third-Party Links

• Our website may link to third-party sites
• We are not responsible for content or practices of linked sites
• Links do not constitute endorsement

14.4 Website Availability

• We aim for 24/7 website availability
• We do not guarantee uninterrupted access
• Maintenance may require temporary downtime
• We are not liable for losses due to website unavailability

15. CHANGES TO TERMS {#changes}

15.1 Updates

We may update these Terms and Conditions at any time:

• Updated terms will be posted on our website
• “Last Updated” date will be changed
• Continued use of our services constitutes acceptance

15.2 Existing Bookings

• Changes do not affect existing confirmed bookings
• Terms in effect at time of your deposit payment apply to your booking
• Material changes will be communicated to existing customers

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms and Conditions, together with your booking confirmation and our Privacy Policy, constitute the entire agreement between parties.

16.2 Severability

If any provision is found to be invalid or unenforceable:

• That provision will be removed
• Remaining provisions remain in full effect

16.3 Waiver

• Our failure to enforce any right does not constitute a waiver
• Waiver of one breach does not waive future breaches

16.4 Assignment

• You may not transfer your booking to another party without our written consent
• We may transfer our obligations to another provider (with notice)

16.5 Notices

All notices must be in writing:

• To You: Email to address provided in booking
• To Us: Email to [ contact email]

Notices are deemed received:

• Email: 24 hours after sending
• Post: 3 business days after posting

16.6 Relationship

• This agreement does not create a partnership, agency, or employment relationship
• You are an independent customer contracting for services

17. GOVERNING LAW {#governing-law}

17.1 Jurisdiction

These Terms and Conditions are governed by the laws of [Your State/Territory], Australia.

17.2 Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies:

• Consumer guarantees under Australian Consumer Law
• Your rights under the Competition and Consumer Act 2010 (Cth)
• Other rights that cannot be excluded by law

Consumer Guarantees:
Under Australian Consumer Law, our services come with guarantees that cannot be excluded, including that services:

• Will be provided with acceptable care and skill
• Will be fit for any specified purpose
• Will be delivered within a reasonable time

If we fail to meet these guarantees:

• You may be entitled to compensation
• For major failures, you may cancel and receive a refund

17.3 Disputes

• Parties submit to non-exclusive jurisdiction of courts of [Your State]
• You may commence proceedings in any competent court

18. CONTACT INFORMATION {#contact}

Questions About These Terms?

[Tesken Empire Classics]
ABN: [ ABN]

Address:
Suite 1052 / 17 High Street Berwick VIC 3806
Australia

Contact:
 Phone: [Phone Number]
Email: [Email]
Website: [Website]

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: By Appointment

Special Day Emergency Contact:
[Emergency Phone Number]
(Available 24/7 on booked wedding dates)

📋 ACKNOWLEDGMENT

By proceeding with a booking, you acknowledge:

☑ I have read and understood these Terms and Conditions
☑ I agree to be bound by these terms
☑ I have authority to make this booking
☑ All information I have provided is accurate
☑ I understand the payment, cancellation, and refund policies
☑ I accept the limitations of liability outlined
☑ I understand my responsibilities as outlined in Section 8

🔗 RELATED DOCUMENTS

Please also review:

• Privacy Policy
• Cookie Policy
• Refund Policy
• Booking Conditions

Document Version: 1.0
Effective Date: January 15, 2026
Last Reviewed: January 15, 2026
Next Review: May 15, 2026

💡 CUSTOMER-FRIENDLY SUMMARY (Optional top section)

Quick Overview – Key Points:

✓ Booking: Deposit required to secure your date (non-refundable)
✓ Payment: Balance due 30 days before your wedding
✓ Cancellation: Refund amount depends on notice period (see Section 5)
✓ Changes: One free date change allowed with 3+ months notice
✓ Included: Professional chauffeur, decorations, champagne, insurance
✓ Your Responsibility: Be ready on time, respect the vehicle, provide accurate details
✓ Our Promise: Pristine vehicles, professional service, backup plans